In case the package appears damaged, crushed, wet or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company.However, if you discover the damage once you open the parcel, please report the damage to us within 48 hours of the delivery of the product through email (email@example.com) describing the damage as mentioned below along with images of the parcel.
Step 1: All eligible replacement requests need to be notified to us by email firstname.lastname@example.org 48 hours of the delivery of the product. Please mention the following information in the email:
Step 2: We will review your replacement request and confirm if the request is approved on email in 48hours
Step 3: If replacement is approved, we will arrange to send replacement products (incase reason is not genuine you will send damage product to us).
Step 4: After the receipt of your parcel, we will verify the products and authorize it for replacement within 7 working days if the products are found to be in proper condition.
Step 5: Once approved, we will ship the replacement product in 7 working days. In case the replacement product is not available in stock, we may contact you to choose a different product or refund the purchase cost to you. The refund process will take 7-10 working days.
Replacement product will be shipped within 7 working days of the receipt of the original item, subject to the following conditions:
Any returned item received by us that does not meet the above-mentioned conditions would not be accepted. No replacement will be provided for such products.
No, you can't choose a different product in exchange.
The refund process will take 7-10 working days from the receipt of the returned goods.
Refund will be sent to the same card/bank account from which the payment was made. In case it is notpossible for our Payment Gateway to send the refund to the samecard/bankaccount due to the expiry of the refund window, we will request you to provide a bank details of yours using which we will send the refund money through bank transfer.
No, you can't modify or cancel an order once placed successfully on the website.
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